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Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation Policy

One can cancel the booking with Oxitaxi, before the scheduled date and time of the pickup, one can do so by logging into the registered account or by calling the Customer care helpline number"

Although a cancellation charge may be applicable as per the below schedule:

Outstation

Cancellation charges as given below for all outstation rides.

  • Cancelling before 72 hours- Full amount refund applicable
  • Cancelling before 48 hours- deduction of Rs.500/-
  • Cancelling before 24 hours- Deduction of 25%of booking amount
  • Cancelling before 12 hours- Deduction of 50%of booking amount
  • Cancelling in less than 12 hours- No refund

Refund Policy : As per the policy, once the refund is initiated, it can take up to 7 days to reflect into your account.

Rental

Cancellation charges as given below for all Rental rides.

  • Cancelling before 72 hours- No penalty, full refund
  • Cancelling before 48 hours- Deduction of Rs. 500/- on booking amount
  • Cancelling before 24 hours- Deduction of 10% of booking amount
  • Cancelling in less than 6 hours- no refund will be applicable.

Refund Policy : As per the cancellation policy, the refund will be processed. It may take 2-4 business days for the refund to reflect into your account.

City Tour

Cancellation charges as given below for all City Tour rides.

  • Cancelling before 72 hours- No penalty, full refund
  • Cancelling before 48 hours- Deduction of Rs. 500/- on booking amount
  • Cancelling before 24 hours- Deduction of 15% of booking amount
  • Cancelling before 12 hours- Deduction of 25% of booking amount
  • Cancelling before 6 hours - Deduction of 50% of booking amount
  • Cancelling in less than 6 hours- no refund will be applicable.

Refund Policy: Once the refund is Processed it can take up to 2-4 business days to reflect in your account.

Local Delhi/NCR

Cancellation charges as given below for all City Tour rides.

  • If you cancel it before 5 mins of your ride we will refund the paid amount after deducting Inr.25.
  • If you cancel it less than 5 mins of your ride time no amount will be refunded.

Refund Policy : As per the cancellation policy, the refund will be processed. It may take 1-2 business days for the refund to reflect into your account.

Note: Oxitaxiwill not be responsible for cancellation or delay in case of any natural calamity, strike or road jam.